Shipping policy
OOZUBA
A brand of Zarna Enterprise
Export, Logistics & Shipping Policy
Incoterms, freight, customs clearance, risk transfer and insurance responsibilities
Effective Date: 11th June 2026
1. SCOPE
1.1 This Export, Logistics & Shipping Policy ("Shipping Policy") governs the arrangement, freight, customs clearance, risk transfer, and insurance aspects of all export shipments made by ZarnaEnterprise/Oozuba ("Seller") to a Buyer.
1.2 This Shipping Policy is incorporated into, and forms part of, the Terms and Conditions and the Sales Terms and Conditions. Capitalized terms not defined herein have the meaning given in the Terms and Conditions.
2. INCOTERMS — TO BE MUTUALLY AGREED PER ORDER
2.1 The applicable Incoterm® (per the Incoterms® 2020 rules published by the International Chamber of Commerce, or such later edition as may be in force at the relevant time) for each Order shall be specifically discussed, agreed, and recorded in writing (including in the proforma invoice/order confirmation) between the Seller and the Buyer on an Order-by-Order basis. No Incoterm shall be presumed, implied, or carried over from a prior Order.
2.2 Commonly offered Incoterms include EXW (Ex Works), FOB (Free on Board), CFR (Cost and Freight), CIF (Cost, Insurance and Freight), and DAP (Delivered at Place); other Incoterms may be offered subject to mutual agreement and any applicable additional cost. The choice of Incoterm directly affects price, and pricing under the Commercial Terms and Conditions is quoted accordingly for the specific Incoterm agreed.
2.3 In the absence of an Incoterm expressly agreed and recorded in writing for a given Order, the default basis of supply shall be EXW Seller's warehouse/factory, India, and risk and cost shall pass to the Buyer in accordance with EXW rules under Incoterms® 2020.
3. FREIGHT ARRANGEMENT
3.1 Unless the agreed Incoterm requires the Seller to arrange freight (e.g., CFR/CIF/DAP), the Buyer shall be responsible for nominating and engaging its own freight forwarder/carrier, and for all freight-related costs and formalities.
3.2 Where the Buyer requests the Seller to arrange freight as a facilitation service, such arrangement is undertaken by the Seller purely as a convenience to the Buyer and at the Buyer's cost and risk. The Seller shall not be liable for any act, omission, delay, damage, or loss caused by the carrier/forwarder so engaged, and the Buyer's recourse for any such default shall lie against the carrier/forwarder directly.
3.3 Freight, handling, demurrage, detention, warehousing, and any incidental logistics charges are additional to the goods price, unless expressly included in the agreed Incoterm/quotation.
4. SHIPPING AND EXPORT DOCUMENTATION
4.1 The Seller shall provide standard export documentation reasonably necessary for the shipment, which may include a commercial invoice, packing list, certificate of origin, and such other documents as agreed for the specific Order.
4.2 The Buyer shall promptly provide accurate shipping instructions, consignee/notify party details, import licence/permit details (if applicable), and any other information reasonably required by the Seller to prepare shipping documentation. The Seller shall not be liable for any delay, cost, seizure, or penalty arising from inaccurate or incomplete information supplied by the Buyer.
4.3 Any special certification (e.g., pre-shipment inspection certificates, fumigation certificates, GSP certificates, or other market-specific certification) shall only be arranged where specifically requested and agreed in writing, and at the Buyer's cost, unless otherwise agreed.
5. CUSTOMS CLEARANCE RESPONSIBILITIES
5.1 Export customs clearance in India is the Seller's responsibility under all Incoterms.
5.2 Import customs clearance in the destination country — including payment of import duty, tax, levies, and compliance with local import regulations, licensing, and labelling requirements — is the Buyer's responsibility, except where the agreed Incoterm (e.g., DDP) expressly places this obligation on the Seller.
5.3 The Buyer is solely responsible for ascertaining and complying with all import regulations, restrictions, standards, and prohibitions applicable to textile goods in the destination country prior to placing an Order. The Seller accepts no liability for goods detained, confiscated, or destroyed by customs or any other governmental authority in the destination country.
6. TRANSFER OF RISK
6.1 Risk of loss of or damage to the goods shall transfer from the Seller to the Buyer strictly in accordance with the Incoterm agreed for the relevant Order.
6.2 Where no Incoterm is agreed in writing for an Order, risk shall transfer to the Buyer on an EXW basis — that is, upon the goods being made available for collection at the Seller's premises — regardless of who subsequently arranges carriage.
7. INSURANCE
7.1 Except where the agreed Incoterm expressly requires the Seller to procure insurance (e.g., CIF), cargo/transit insurance is the sole responsibility of the Buyer, and the Buyer is strongly advised to obtain adequate marine/transit insurance covering the full value of the shipment prior to dispatch.
7.2 Where the Seller procures insurance on the Buyer's behalf or as required under the agreed Incoterm, such insurance shall be on minimum cover terms (e.g., Institute Cargo Clauses (C) or equivalent) unless a higher level of cover is specifically requested by the Buyer and paid for accordingly.
7.3 The Seller shall not be liable for any loss or damage in transit that would have been covered by adequate insurance, regardless of which party is responsible for effecting such insurance.
8. DELIVERY TIMELINES AND DELAYS
8.1 All delivery/shipment schedules communicated by the Seller are estimates only and are not guaranteed. Time shall not be of the essence unless expressly agreed in writing for a specific Order.
8.2 The Seller shall not be liable for delay caused by carriers, customs authorities, port congestion, or any Force Majeure Event as defined in the Terms and Conditions.
9. PART-SHIPMENT AND SHIPPING DISCREPANCIES
9.1 The Seller may make part-shipments of an Order unless the Buyer has expressly stipulated a single consolidated shipment in writing at the time of Acceptance, and each part-shipment shall be treated as a separate delivery for invoicing purposes.
9.2 Any claim regarding shortage, damage, or discrepancy in a shipment must be raised in accordance with the inspection and claims procedure set out in the Sales Terms and Conditions.
10. INCORPORATION
This Shipping Policy is incorporated by reference into, and forms part of, the Terms and Conditions andthe Sales Terms and Conditions, and should be read together with the Commercial Terms and Conditions in relation to freight-inclusive pricing.